Privacy Policy
This Privacy Policy (“Policy”) governs the use of our website available at vserverealestate.com and our mobile application (collectively referred to as the “Platform”). The Policy explains how Vserve Real Estate Private Limited (hereinafter referred to as the “Company”) collects, processes, uses, stores, and shares personal information of users who browse the Platform or utilize the services available on it (the “Services”) through its website & app.
This Policy applies to all users of our Platform and Services including buyers, tenants, property owners, dealers, brokers, and general website visitors.
“Personal Data” refers to any information relating to an individual who can be identified or contacted directly or indirectly through that information.
By providing your consent to this Policy through the Platform or through other channels, or by accessing and using this Platform and our Services, you agree to the collection and processing of your Personal Data by the Company in accordance with this Policy. Where required, separate consent may be requested for processing Personal Data for specific purposes.
This Privacy Policy contains the following sections:
Personal Data we collect
How we use your Personal Data
Cookies
Who we share your Personal Data with
User rights
Storage and protection of Personal Data
Retention of Personal Data
Third-party websites, apps and services
Children
Changes to this Privacy Policy
Grievance redressal
We may collect different categories of Personal Data when you access or use our Platform or Services.
We collect information that you voluntarily share with us while using our Platform, such as when you create an account, register on the Platform, or post property listings. Information may also be collected through phone calls, emails, messages, or other communications in order to create, update, or maintain your account information. In addition, we may collect information submitted through forms where you express interest in our Services.
This may include:
Personal Details:
Information such as your name, contact details (including email address, phone number, and address), and account credentials such as username or login details.
Property Details:
Information relating to properties such as the type of property (commercial, residential, etc.), property location, property specifications (including area, dimensions, connectivity), property photographs, price details, and available amenities.
Identification Documents:
Documents or information used to verify your identity or ownership of a property, including government-issued identification such as Aadhaar, PAN, passport, voter ID, driver’s license, as well as property-related documents such as utility bills, property registration documents, sale deeds, or property tax documents.
Payment Information:
Payments made through the Platform are processed by third-party payment service providers. When making a payment, you may be redirected to the payment provider’s interface where necessary payment details will be collected. Such transactions will also be subject to the policies of the respective third-party provider. The Company may receive limited transaction details but does not store or have access to sensitive financial information such as bank account numbers, credit/debit card numbers, or UPI information.
Communication Details:
Records of communications with us, including emails, messages, feedback, queries, customer support requests, or issue reports.
Voice Recordings:
If you choose to include voiceovers within property listings or videos, we may use voice samples or recordings required to generate voiceover playback for such listings.
Additional Information:
Any other information you choose to provide to us with your consent such as login credentials, property video, photo, identification docs for verification/communication records.
While using our Platform, certain technical and usage information may automatically be collected by our platform which are given below.
Usage Data:
Information regarding how you interact with the Platform, including search queries, account settings, page visits, time spent on pages, and inferred preferences based on your activity.
Technical Data:
Information related to the device or technology used to access the Platform, such as device model, operating system, browser type, IP address, language settings, unique device identifiers, advertising identifiers, network details, and other technical characteristics.
General Location Data:
Approximate geographic location such as city, region, or country which may be derived from IP address or other technical data.
Communication Data:
Details of communications conducted through the Platform, including interactions between users, advertisers, brokers, dealers, or builders.
Cookies Data:
We may use cookies and similar tracking technologies such as web beacons and log files to identify devices, remember user preferences, and improve user experience.
Transaction Data:
Information related to purchases or payments made through the Platform, excluding sensitive financial data which is handled directly by payment providers.
App Permissions:
Our mobile application may request permissions such as notifications, camera access, location access, phone dialer access, and access to photos or videos. These permissions require user approval and may be managed through device settings.
Insight Data:
We may analyze your data to generate insights regarding how users interact with the Platform such as IP Address.
We may receive information about you from third parties such as marketing partners, advertising platforms, builders, financial institutions or publicly available sources.
If you choose to log into the Platform through third-party authentication services (such as single sign-on providers), we may receive certain information from those services which includes your name, email address, phone number, or location and other info available with those platforms.
The Company may process Personal Data for the following purposes:
Personal Data may be used to operate the Platform and deliver the Services offered through it. This may include:
Creating and managing user accounts
Registering users and completing onboarding procedures
Publishing property listings
Enabling connections between users such as buyers, brokers, owners, developers, banks, and financial institutions
Displaying property listings and profiles to other users
Allowing users to receive property details or express interest in properties
Providing voiceover playback within property videos
Offering customized search results, recommendations, or property suggestions
We may use Personal Data to send marketing communications, promotional messages, updates, offers, and other information regarding our Platform or Services, subject to your consent.
Based on your interest in certain services, we may share your Personal Data with third parties such as banks, financial institutions, developers, legal compliance, customer support or loan providers so they may contact you with relevant offers.
Personal Data may be used to enhance the functionality, content, and overall performance of the Platform. This may include developing new features, conducting research and surveys, analyzing feedback, and improving user experience. The Platform may also use YouTube API services and may track video interactions such as play, pause, mute, or unmute actions to measure engagement.
Personal Data may be used to identify suspicious activities, verify users and property listings, enhance platform security, and prevent fraud or other illegal activities.
Information may be used to resolve technical issues, maintain backups, ensure system reliability, and support disaster recovery operations.
Analytics tools may be used together with Personal Data to understand user requirements and provide customized content and services.
The Company may process Personal Data when required to comply with legal obligations, respond to legal requests, defend legal claims, or seek professional advice regarding legal matters.
We may use Personal Data to respond to inquiries, resolve support requests, implement suggestions, and communicate regarding access to the Platform or Services.
Personal Data may be used to address complaints, disputes, or other grievances raised by users.
Certain sections of the Platform may use cookies and similar technologies to collect information about website usage. Cookies are small data files stored on your device that help improve the user experience.
Cookies may store previously provided Personal Data and assist in remembering user preferences.
Most web browsers allow you to control cookie settings, including blocking or deleting cookies. However, disabling cookies may impact the functionality of certain features of the Platform.
Tracking technologies may also record data such as IP address, domain names, browser type, operating system, browsing patterns, and timestamps of website visits. Such information helps improve the performance and functionality of the Platform.
The Company may share Personal Data with certain third parties strictly for purposes outlined in this Policy.
We may share Personal Data with vendors, service providers, consultants, agents, field verification agencies, and contractors who support the operation of the Platform or assist in delivering Services.
Information may be shared with other users of the Platform such as property owners, brokers, developers, tenants, or dealers so they may contact you regarding your property listings or expressed interests.
If you express interest in home loan services, we may share your details with participating banks, NBFCs, or their representatives who may contact you regarding queries raised.
Personal Data may be disclosed where required by law or in response to legal processes such as court orders, subpoenas, or government requests.
In the event of mergers, acquisitions, restructuring, or similar corporate transactions, Personal Data may be transferred to the relevant entity. Users will be notified if their data becomes subject to a different privacy policy.
Information may also be shared with accountants, auditors, lawyers, or other professional advisors when necessary.
The Platform may contain links to third-party websites or display advertisements from third parties. The Company is not responsible for the privacy practices of those external links, websites and encourages users to review their respective privacy policies.
Users may request access to, correction, or deletion of their Personal Data collected through the Platform by contacting us.
Users may also withdraw consent for processing their Personal Data by contacting us. However, withdrawal of consent may limit access to certain services where Personal Data is essential.
We may contact users via calls, emails, messages, notifications, or other communication channels regarding their use of the Platform or promotional offers. Users may opt out of promotional communications by contacting the grievance officer, though certain service-related communications may still be necessary.
The Company operates from India and primarily stores and processes Personal Data within the territory of India. However, information may be transferred to service providers or partners located outside India limited to jurisdiction permitted by GOI under applicable laws.
We take appropriate measures to safeguard Personal Data and maintain its confidentiality. When working with third-party service providers, we require them to follow comparable data protection standards.
The Company maintains physical, electronic, and procedural security measures consistent with applicable Indian laws to prevent unauthorized access, modification, disclosure, or destruction of Personal Data.
Personal Data is retained for as long as necessary to provide the Services and fulfill the purposes for which it was collected.
Even after account termination or data deletion requests, certain information may be retained where required for legal compliance, dispute resolution, fraud prevention, or enforcement of agreements.
Aggregated or anonymized data that cannot identify individuals may be retained and used for analytical or operational purposes.
The Platform may contain links to third-party websites or services operated by partners or other external entities. This Privacy Policy does not apply to the data practices of such third parties.
Users are encouraged to review the privacy policies of any external websites they visit through links provided on the Platform.
The Company and its affiliates, directors, employees, contractors, and representatives shall not be responsible for the content, services, or data handling practices of third-party platforms.
The Platform is not intended for individuals under the age of 18. Any use by minors must occur under the supervision of a parent or guardian.
We do not knowingly collect Personal Data from individuals under the age of 18. If you are under 18, you are advised not to submit any Personal Data.
The Company may update or revise this Privacy Policy from time to time. Any modifications will become effective from the date the revised Policy is published on the Platform.
If you have any questions, concerns, or complaints regarding the processing of your Personal Data, you may contact the Grievance Office of Vserve Real Estate Private Limited.
In case of grievances, please contact us at info@vserverealestate.com